|Free Call Us On 0508 WINESALE (0508 946 372)|
|Free Call Us On 0508 946 372|
Frequently Asked Questions
I received a call from somebody saying they were from Winesale.co.nz trying to sell me wine, is Winesale calling customers now?
Yes Winesale.co.nz is making huge improvements to its relationships with its clients. We are on the hunt for deals that will be offered exclusively to our clients by phone without our competitors knowing and the supplier wants us to keep secret. If we call you, you know it will be with something very special just for you!
All our wine is quality guaranteed. If you don't like any wine for any reason let us know and we will refund it or replace it until you are happy. Try getting that sort of guarantee from the manager down at your local Try'n'Save. Check out our Customer Commitment here.
Your prices are awesome but how do I know if the wines are any good?
All our wine is quality guaranteed. If you don't like any wine for any reason let us know and we will refund it or replace it until you are happy. We also operate the only completely transparent customer wine review system in New Zealand. All our customers are encouraged to write reviews of the wine they buy from Winesale.co.nz. This makes it much easier for other customers to make decisions on buying wine from us. Check out our Customer Commitment here. Check out our community wine review guidelines .
If your wines are such good quality - how come you can sell them at such a good price?
Our unique distribution system is specifically designed to take cost out of our supply chain. 1) We don't have to rent any expensive buildings in order to sell you wine. 2) We don't keep a regular product range so we never have to buy at the wholesaler or importers "List" prices. We only buy a product when we get an unbelievably good deal on it. 3) Sometimes we are the wholesaler/importer in which case we just put a simple retail margin on the wine eliminating the wholesale margin all together.
What's the minimum order?
No minimum order at all. Except we don't sell by the glass - you gotta buy the whole bottle - we won't make an exception on this one.
How come there's no discount for case buys?
All our bottles are sold at the case price so you don't have to buy a whole bunch of wine you might not drink for ages just to save a buck a bottle. And unlike other websites you can mix and match as much as you like. We do sometimes offer extra special prices on case deals so make sure you keep your eyes peeled for them.
I really enjoyed that bottle of Marlborough Sauvignon Blanc I bought off you last week but you don't seem to have it this week. Where’s it gone?
Because we do a lot of spot buying we often buy limited parcels of wine which can't be purchased again. Or maybe they can be purchased again but at full price. Unfortunately we never buy at full price because our customers hate paying full price. So our advice is if you see it buy it.
How long will the wine take to get to me?
Delivery varies by region but most orders will be with you in 2-3 business days. Some regions deliver next business day.
How much does delivery cost?
Delivery costs vary by region. If you are located in Mainland New Zealand, we provide free delivery for orders containing 60 bottles (5 cases) or more. Check out our delivery rates for your suburb here.
I'd like to get my wine delivered to me at home but I'm worried that the wine will get stolen if I'm not there.
Relax we have it covered in our Customer Commitment. If we deliver wine to your house when you're not home and it goes missing - we'll ship you replacement wine free of charge. Or we can deliver to your workplace as well - if that suits better.
What payments do you accept?
We accept Visa, MasterCard, American Express and Direct Credit into our bank account. If you're a business we can set up a credit account with you as well.
Are the details I provide to you on this website secure?
Do I have to order using your website?
No. You can order over the phone on 0508 946 372 or you can simply reply to our weekly emails with your order. Or you can fax or send an email to your local representative or email us at email@example.com.
I'm not happy with the service I'm getting from Winesale.co.nz. What should I do?
We take our customer service very seriously at Winesale.co.nz. If you are in anyway unhappy with the service you are receiving from Winesale.co.nz. Please email us at firstname.lastname@example.org or call 0508 946 372 to speak to a customer care consultant. We will do our best to solve your problem quickly and fairly.
I'm having trouble using some of the features on this website . What should I do?