Terms and Conditions
Corporate Direct Wine 2008 Ltd and Associated Licensees trading as Winesale.co.nz
If you want to buy wine from us or use our web site you can only do so on these terms and conditions, and by registering on the web site or ordering via email or phone you are agreeing to be bound by them. We may change these from time to time by updating this page.
- Customer Commitment
- Quality - We are committed to
the quality of our wines. If you buy any of our wines and you don't like
a bottle, we will offer you another bottle or credit you the purchase
price of that bottle. If you have bought a whole case of one particular
wine which you don't like, and provided you have only opened one bottle
from the case, then we will replace the whole case with another product
or refund you the purchase price, as soon as we have collected the rest
of the wine from you.
- We are committed to providing great value wines. That means that if you
buy wine from us and then find the same wine for sale from a different
retailer in New Zealand at a cheaper price
within 14 days we will gladly refund the difference.
- Delivery - Delivery in our
Franchise Delivery Areas is $3 per delivery regardless of how many cases
you order. If you live outside our Franchisee Delivery
Areas delivery is charged at either $5 per case of $8 per case depending
on how far out you live. Deliveries outside our Franchise Delivery Areas
will be delivered by an independent courier. We also charge $3.50 per
case for rural delivery. A case charge is made for any amount of bottles
between 1 and 12. Delivery charges are calculated by our delivery
calculator on checkout. We reserve the right to add to this charge if for
any reason our costs of delivering to your address are higher than
calculated. Delivery times vary between region
but we will have your goods delivered to you within 5 working days of
your payment clearing and usually much quicker. We will contact you if
for any reason we cannot deliver your goods in 5 working days. At that
point you may decide to cancel your order for a full refund or wait for
your goods to be delivered. If you are not home when we deliver we will
leave the wine in what we think is a safe place outside your house. If we
can't find a safe place we will take the wine back and deliver it another
time. You can provide us with some instructions on delivery when you
checkout from our website or when you email us your order. We can also
deliver to your workplace if that is easier.
Wine and Breakages
- If we leave your wine outside your house and the wine gets stolen, we
will ship you replacement wine free of charge, providing you notify us
within 14 days.
- Breakages - In the event that any
of the bottles in your case are damaged, please let us know within 14
days and we will ship you replacement bottles or issue you with a full
- Availability - Wine is an
agricultural product and runs out from time to time. What's more
Winesale.co.nz is a "bin end" specialist which means we often retail wine
which is in limited supply. If you order wine from us and we run out of
stock, we may change some of the bottles without asking you. We will
always change the bottles for equivalent or better quality bottles. If
you ever have cause to disagree with our choice of replacements, we will take
back the bottles and give you a credit, no questions asked. If we don't
feel we can offer a suitable replacement we will ship your order without
the products we can't supply.
under our Customer Commitment - If you need to claim under our Customer
Commitment, then call us on 0508 946 372 or notify us by email on firstname.lastname@example.org
- If you are dissatisfied with our performance in any way, please contact
our customer services department immediately at email@example.com.
we aim to deal with all enquiries fairly, confidentially and quickly. We
try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress
until a satisfactory resolution has been achieved.
- This Customer Commitment is here for the good of all of our customers.
If we feel that it has been abused, we reserve the right to close your
account, by inactivating it, once we have met our obligations under this commitment.
If we do inactivate your account, and you choose to make another
purchase, whether through that account or any other, then our obligation
to you for any claim will be limited to your statutory rights and we will
not be bound to deliver our full Customer Commitment.
- Prices and payment
- All prices are quoted in
New Zealand Dollars. Delivery in addition to the product price. All
prices include GST.
- Price Comparisons - We use a number of price
comparisons in our emails and on the website.
- Estimated Retail Price - Winesale.co.nz sell a number of
wines which are not available elsewhere in New Zealand. These are wines that
we either directly import from overseas or source direct from wineries
and growers in New Zealand under our own label. The
saving we make from doing this we pass directly on to you the consumer.
The Estimated Retail Price is the price we believe a similar product
would cost if it went through the traditional supply chain of winery à
wholesaler/importer à retailer. We believe the
Estimated Retail Price is a good indication of what similar quality wines
are retailing for in New Zealand.
- Elsewhere Price - When we sell products which are
available from other retailers in New Zealand we may use an Elsewhere
Price Comparison. In this case the Elsewhere Price will be the price at
which the same wine is available for sale from another New Zealand retailer. We will only
compare our prices with national retailers or other retailers who will
distribute their products throughout New Zealand. In all other ways we
will endeavour to make sure the Elsewhere Price is a fair reflection of
what the wine sells for in New Zealand. If many retailers sell
the wine we will use an average Elsewhere Price rather than simply
citing the most expensive place you can buy that wine.
- Our Price Was - Our Price Was represents a
previously advertised, non-discounted price available from Winesale.co.nz
for at least 28 consecutive days in the last 3 months. The new
discounted price will not be active for more than 28 consecutive days without
itself becoming the new non-discounted price.
- We accept payment by Visa,
Mastercard, American Express and direct credit to our bank
- We will not ship goods
until your payment has cleared.
- For corporate and
on-premise customers a credit account can be arranged subject to our
credit criteria being met.
- We reserve the right to
terminate any special offer at any time, without notice.
- Age restriction
- We won't sell wine to
anyone who isn't 18 years old or over. By placing an order you confirm
that you are at least 18 years old.
- If you are buying a case
of wine as a gift - the recipient must also be over 18 years old.
- If on delivery we are in any doubt about the age of the recipient, we will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately we will be unable to leave the wine.
- If some or all of the bottles
of wine in a case are broken or spoiled when they are delivered you
should notify us as soon as possible. You may choose either to return the
whole case or just the affected bottles for a refund.
- You must notify us of all
wines which are due to be returned for any of the reasons stated in this
clause within 14 days from delivery of the wine,
otherwise you cannot rely on Clause 4a above.
- All refunds and
reimbursements under Clause 4a will be paid within 30 days of you
notifying us of your wish to return wine under that clause,
provided the wine has been collected by our carrier.
- Nothing in these Terms
and Conditions will reduce your statutory rights relating to faulty
- We warrant that the wines
will be of satisfactory quality and fit for their general purpose.
- You acknowledge and
accept that Winesale.co.nz is a licensed business carried out by multiple
instances of a separate independent business (known as The Licensee) who
have a contract with Corporate Direct Wines 2008 Ltd (known as The
Licensor) to sell and distribute certain products in a certain territory
in New Zealand under the trading name Winesale.co.nz.
- You acknowledge that when
purchasing from Winesale.co.nz you enter into a sales contract with the The Licensee of Corporate Direct Wines 2008 Ltd
except where Corporate Direct Wines 2008 Ltd is itself acting as The
- You agree that all
claims, demands, causes of action, arbitrations, damages, charges or
expenses resulting as a consequence of your transaction with The Licensee
will be taken up with The Licensee and you have no recourse to pursue The
Licensor for the satisfaction of such claims.
- You agree that neither The
Licensee or The Licensor will be liable for any loss or damage caused by
us or our employees or agents in circumstances where:
- loss or damage was not
foreseeable to both parties when the contract was formed;
- loss or damage was not
caused by any breach on the part of the supplier;
- loss or damage relates to
business and/or non-consumers.
- We will not be liable for
loss or damage caused by the customer handling the wine. In particular we
will not be liable for spillages or breakages.
- Customers should also be
aware of the following inherent risks and warnings:
- Alcohol should be consumed
- A case of wine is heavy
so extra care should be taken when lifting it. If you are concerned
about the weight we advise that you transfer the bottles 1 or 2 at a
- Red wine in particular
may cause staining if spilt so extra care should be taken.
- Sparkling wines and
champagnes can be volatile due to the build up of gasses extra care
should be taken when opening these.
- Data Protection
- By providing your details
to Winesale.co.nz on our web site or via email, you consent to us maintaining,
recording, holding and using the information you give us at the time of
ordering to process your orders, to improve our service to you and inform
you of promotions.
- Winesale.co.nz Privacy
Promise. We take your privacy very seriously and will not pass your
details to any third party without your permission, other than where we
have to do so to get your wine to you, e.g. our delivery company.
- If you opt-out from
hearing from Winesale.co.nz you will not hear from us unless it is
regarding a specific order made by you or unless we make an important
update to our Terms and Conditions.
- You acknowledge that for
the purposes of this clause Winesale.co.nz refers to both The Licensee
and The Licensor and third party refers to any party outside of The Licensee
and The Licensor.
- We shall not be liable
for any delay in delivering your wine if that delay or failure is caused
by circumstances beyond our control such as, war, riot, civil commotion,
malicious damage, compliance with any law or governmental order, rule,
regulation or direction, fire, flood, storm or Act of God, failure of ISP
or telecommunications provider in connection with the performance of this
- Winesale.co.nz may change
or add to these terms and conditions for security, legal or regulatory
- Relevant New Zealand law will apply to these
terms and conditions and the relevant courts of New Zealand will have exclusive